Refund & Cancellation Policy
This policy applies to bookings made with Nexflow Transit LLC unless a job-specific written agreement states different terms.
Cancellation schedule
| Notice before scheduled pickup | Refund |
|---|---|
| 72 hours or more | 100% of refundable deposit |
| 24 to 72 hours | 50% of refundable deposit |
| Less than 24 hours | Deposit is non-refundable |
Any non-refundable amount will be identified in the booking documents before payment.
Rescheduling
Customers may request a new date. Requests made at least 48 hours before pickup are generally rescheduled without a cancellation fee, subject to availability. Short-notice changes may be treated under the cancellation schedule above.
How to request a refund
Send a refund or cancellation request to info@nexflowtransit.com and include your name, booking or invoice reference (if available), scheduled service date, and the reason for the request. We will review the request against the applicable booking documents and this policy.
Service issues
If service is materially different from the agreed scope or is not performed, contact us promptly at info@nexflowtransit.com or (331) 200-0220. We review the booking documents and circumstances and provide any refund or credit that is due under the agreement.
Refund method and timing
Approved refunds are returned to the original payment method when practical. Nexflow Transit will initiate an approved refund promptly after the decision is made; the time for the credit to appear can depend on the payment processor or financial institution.
Claims
Loss or damage claims are handled under the applicable service agreement, bill of lading, and coverage terms provided for the shipment.
Contact
Nexflow Transit LLC
1361 Sacramento Dr, Hanover Park, IL 60133
(331) 200-0220
info@nexflowtransit.com