Terms of Service
1. Services
Nexflow Transit LLC provides household moving and commercial freight services, including local and long-distance moving, LTL, FTL, loading and unloading, and other services specifically listed in a customer's written quote.
2. Quotes and Pricing
Quotes are based on the information supplied by the customer and the scope identified in the quote. Pricing, estimated charges, additional services, and payment terms are communicated before booking. If the scope materially changes, the customer will be informed before additional charges are authorized.
3. Booking and Payment
A booking is confirmed according to the terms stated on the applicable quote or invoice. Available payment methods are identified on the applicable billing document. No amount is intentionally charged without customer authorization for that transaction.
4. Customer Responsibilities
- Provide accurate pickup, delivery, inventory, weight, dimensions, access, and service information.
- Disclose restricted, hazardous, illegal, or prohibited items before booking.
- Provide reasonable access and a contact person at pickup and delivery unless otherwise agreed in writing.
5. Loss, Damage, and Claims
Any applicable cargo or liability coverage, limitations, claim procedures, and declared-value terms are described in the applicable booking documents and service agreement. Customers should review those documents before service begins.
6. Cancellations and Refunds
See the Refund & Cancellation Policy for the published cancellation and refund schedule.
7. Delays and Events Outside Our Control
Delivery timing can be affected by weather, traffic, road closures, equipment issues, government restrictions, or other events outside reasonable control. We will communicate material delays when reasonably possible.
8. Contact
Nexflow Transit LLC
1361 Sacramento Dr, Hanover Park, IL 60133
(331) 200-0220
info@nexflowtransit.com